TERMS OF SERVICE
Last updated: October 15, 2025
AGREEMENT TO OUR LEGAL TERMS
We are Crown, LLC, a Delaware limited liability company (“Company,” “we,” “us,” “our”). We operate the Crown platform—our mobile apps and website—along with any related products and services that link to these Legal Terms (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Legal Terms. If you do not agree, do not use the Services. You may contact us at admin@crownapp.io or by mail at 1111B S Governors Ave STE 34423 Dover, DE, 19904 US.
We may update these Legal Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Services means you accept the updated Terms. Keep a copy of these Legal Terms for your records.
TABLE OF CONTENTS
1. Our Services
2. Intellectual Property Rights
3. User Representations
4. Prohibited Activities
5. User Generated Contributions
6. Contribution License
7. Services Management
8. Term and Termination
9. Modifications and Interruptions
10. Governing Law
11. Dispute Resolution
12. Corrections
13. Disclaimer
14. Limitations of Liability
15. Indemnification
16. User Data
17. Electronic Communications, Transactions, and Signatures
18. Miscellaneous
19. Contact Us
20. DMCA Notice (Optional but Recommended)
1. OUR SERVICES
Crown is a marketplace that connects customers with independent beauty and personal-care professionals (“Providers”) for on-location and scheduled appointments. Crown facilitates discovery, booking, messaging, and payment processing but does not provide services itself. Providers are independent contractors, not employees, partners, or agents of the Company.
Availability. Some features may be unavailable in certain locations and may change without notice. You are responsible for complying with all laws applicable to your use of the Services and any services you receive or provide.
Eligibility. Accounts are for adults 18+ only. Minors may receive services only if booked and paid for by a parent or legal guardian where permitted by law.
Payments. Payments are processed by Stripe, Inc. (“Stripe”). We accept major debit/credit cards (Visa, Mastercard, American Express, Discover) and, where available, Apple Pay and Google Pay—each via Stripe. We do not store full card numbers; Stripe processes and stores payment information on our behalf. Unless stated otherwise, prices and charges are in U.S. Dollars (USD). Your bank may apply conversion rates or fees. Deposits, cancellations, no-shows, adjustments, and refunds are governed by the policies shown at booking or in-app. We may suspend or cancel bookings for suspected fraud, payment failure, or policy violations. Provider payouts are made through Stripe Connect and are subject to Stripe’s terms.
2. INTELLECTUAL PROPERTY RIGHTS
Our IP. We own or license all intellectual property rights in the Services, including software, code, databases, functionality, designs, text, photographs, graphics, audio/video, and trademarks/service marks (collectively, the “Content” and the “Marks”). Content and Marks are provided “AS IS” for your personal, non-commercial use or internal business purpose.
License to You. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to (a) access the Services and (b) download or print a copy of Content you properly access for your personal, non-commercial or internal business use. Except as expressly permitted, you may not copy, reproduce, aggregate, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, or otherwise exploit any Content or Marks. Any breach of this Section terminates your right to use the Services.
3. USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) you are at least 18 and have legal capacity; (2) you will comply with these Terms and applicable law; (3) you will not access the Services through automated or non-human means; (4) your use is not for any illegal or unauthorized purpose; and (5) all information you provide is true, accurate, current, and complete. We may suspend or terminate your account for false, inaccurate, or incomplete information.
4. PROHIBITED ACTIVITIES
You agree not to:
• Use the Services for any illegal, fraudulent, harmful, unsafe, or deceptive purpose.
• Impersonate others; misrepresent identity, age, licensing, or affiliation.
• Harass, threaten, or discriminate; post obscene, hateful, or defamatory content.
• Infringe intellectual-property, privacy, or publicity rights.
• Scrape, crawl, harvest, or data-mine, or use bots/automation without consent.
• Reverse engineer, decompile, or interfere with security or access controls.
• Bypass fees or arrange off-platform transactions to avoid charges.
• Spam or send unauthorized advertisements or messages.
• Share or sell accounts; create multiple accounts to game ratings, deposits, or policies; submit fake reviews.
• Abuse chargebacks or disputes in bad faith.
• Collect, store, or disclose others’ personal data without consent; doxxing.
• Spoof location or otherwise deceive.
• Upload viruses, malware, or content that disrupts networks or the Services.
• Frame or link to the Services in a way that misrepresents affiliation.
Provider-specific prohibitions:
• Offer or perform illegal or unlicensed services, or services requiring a license you do not hold.
• Perform services on minors without required parental consent or where prohibited.
• Provide services in unsafe or unauthorized locations or in violation of health/safety rules.
• Circumvent Crown payouts or accept off-platform payment for platform bookings.
• Repeatedly no-show or materially misrepresent services, pricing, or timing.
Customer-specific prohibitions:
• No-show or cancel contrary to stated policies; request illegal or unsafe services; permit unaccompanied minors where not permitted.
We may remove content, suspend accounts, or cancel bookings for violations and may report suspected illegal activity to authorities.
5. USER GENERATED CONTRIBUTIONS
The Services may allow you to upload, post, or share content (e.g., photos, portfolio images, service descriptions, ratings, reviews, messages) (“Contributions”). You are solely responsible for your Contributions and for obtaining all necessary rights and permissions. Your Contributions must not be illegal, harassing, hateful, defamatory, obscene, abusive, discriminatory, threatening, infringing, deceptive, or misleading.
6. CONTRIBUTION LICENSE
You retain ownership of your Contributions. By submitting Contributions, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt, publish, translate, display, and distribute such Contributions for the limited purpose of operating, improving, marketing, and providing the Services, including displaying portfolios and reviews. You may delete Contributions; some copies may persist in backups for a limited time. We may, but are not obligated to, monitor or remove Contributions.
7. SERVICES MANAGEMENT
We reserve the right (but not the obligation) to: (1) monitor the Services for violations; (2) take legal action for illegal or unauthorized use; (3) refuse, restrict, or disable access to any part of the Services; (4) remove or disable files or content that are excessive or burdensome; and (5) otherwise manage the Services to protect our rights and facilitate proper operation.
8. TERM AND TERMINATION
These Terms remain in effect while you use the Services. We may suspend or terminate your account or access at any time for any reason, including violations, fraud, or chargeback abuse. Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive (including payment obligations, dispute resolution, IP, indemnities, and limitations of liability) will survive termination.
9. MODIFICATIONS AND INTERRUPTIONS
We may change, modify, or remove the contents of the Services at any time without notice. We are not liable to you or any third party for modification, price change, suspension, or discontinuance. We do not guarantee the Services will be available at all times. Downtime, maintenance, or network issues may occur. We are not liable for any loss resulting from your inability to access the Services.
10. GOVERNING LAW
These Legal Terms are governed by the laws of the State of Delaware, excluding its conflicts-of-law rules.
11. DISPUTE RESOLUTION
Informal Resolution. Before filing a claim, the parties will attempt in good faith to resolve any dispute by emailing admin@crownapp.io and allowing 30 days for a response.
Binding Arbitration; Class Action Waiver. Except for (a) individual claims in small-claims court or (b) requests for injunctive relief, disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration is Delaware; the language is English. The arbitrator may award any relief available in court. Disputes must be brought only on an individual basis. Class, collective, or representative actions are not permitted.
Venue for Non-Arbitrable Claims. For claims not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, and waive any objection to venue, including forum non conveniens. Jury trial is waived.
Opt-Out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing admin@crownapp.io with subject “Arbitration Opt-Out” and your account details.
12. CORRECTIONS
Information on the Services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct or update information at any time without notice.
13. DISCLAIMER
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED.
14. LIMITATIONS OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS/REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF US \$100 OR THE AMOUNT YOU PAID TO US FOR THE SERVICE AT ISSUE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS—THESE MAY NOT APPLY TO YOU.
15. INDEMNIFICATION
You agree to defend, indemnify, and hold us harmless (including our affiliates, officers, directors, employees, and agents) from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your Contributions; (c) your violation of these Terms or law; (d) your interaction with Providers or customers; or (e) your infringement of third-party rights.
16. USER DATA
We will maintain certain data that you transmit for the purpose of operating the Services and managing performance (e.g., bookings, messages, receipts). You are responsible for all data you submit and for backing up your data. Our Privacy Policy explains how we collect, use, and share information.
Transactional SMS. By creating an account, you agree we may send transactional text messages (verification codes, booking updates, receipts). Msg & data rates may apply. Reply STOP to opt out of non-essential messages; HELP for help.
17. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
By using the Services, sending us emails/texts, and completing online forms, you consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirements for written communications.
18. MISCELLANEOUS
These Terms constitute the entire agreement between you and us regarding the Services. Our failure to enforce any right is not a waiver. If any provision is held unlawful or unenforceable, the remaining provisions remain in effect. We may assign our rights and obligations; you may not assign without our consent. There is no joint venture, partnership, employment, or agency relationship between you and us. We may provide required notices by posting to the Services or emailing admin@crownapp.io.
19. CONTACT US
Company: Crown, LLC
Address: 1111B S Governors Ave STE 34423 Dover, DE, 19904 US
Email: admin@crownapp.io
20. DMCA NOTICE
We respect intellectual property rights. If you believe content on the Services infringes your copyright, please send a notice including: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the infringing material and its location; (4) your contact information; (5) a statement of good-faith belief that use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorized agent. Send notices to: admin@crownapp.io or mail 1111B S Governors Ave STE 34423 Dover, DE, 19904 US. Upon receipt, we may remove or disable access and notify the user. We may terminate repeat infringers. Consider registering your DMCA agent in the U.S. Copyright Office online directory to preserve safe-harbor protections.